Working Day
Monday to Friday only (except for certain PH)
Order Cutoff
same day : 9.00am (Lunch) ; 1130am (Dinner)
Delivery
10.30am - 12.30pm (Lunch)
4.30pm - 7.00pm (Dinner)
Ala Carte
GoClean delivery charges for ala-carte is at RM4.99 per trip. The delivery fees will be waived if purchase above RM100.
Track Delivery
+60 18-918 9019 (Lunch)
+60 18-660 4861 (Dinner)
The Company will have no responsibility for, or be associated with, food prepared by the Company, which is retained by clients for consumption after 2 hours of food sending, or recommend customer to keep in refrigerator.
Is Goclean Halal?
Yes, We are Halal certified.
Dressing calories counted in the standard macro?
Our macro count based on the meals only. The sauce calories aren't included in the macro count.
Can special request the delivery time?
If you wish to deliver on a specific time, there will be an additional charge of RM10/trip (within 10km, exceed than 10km will based on lalamove charges). Please notify us before making the order.
What if the delivery late?
Delivery solely based on weather and traffic. Our rider will try to keep up the pace and deliver before the said time zone. We are sorry if slightly delayed due to lots of uncertainty.
How frequent to change the menu?
We change the menu every day
How to modify the order after submission?
Whatsapp us at 018-9189019 for the changes.
Can the meal last overnight?
GoClean meals are freshly prepared before the rider picks them up. We wouldn't suggest keeping them overnight. Please consume them within 2 hours after receiving them
How to customize the meal?
While we strive to accommodate special requests, we regret that we do not offer customization as a standard service. In cases of unintentional oversight, we apologize for any inconvenience and, unfortunately, do not provide compensation. Your understanding is appreciated.
Forfeited Delivery
The rider should text/call the customer when arrived, the maximum of 10 minutes waiting time before the rider place the food at the reception counter/ guardhouse/food is forfeited.
Strongly suggest Customer to provide alternative contact number should he/she be unable to collect the items during the scheduled time of delivery.
Cancellation
Yes, you may cancel an order before we have confirmed your order (a "Confirmed Order") or received a confirmation email, we will refund your payment after deducting 5% of processing fees (within 3-5 working days)
Cancellation is not allowed after we have confirmed your order, thanks!
**Goclean reserves the right to amend or change the FAQ/terms & conditions without prior notice**